1. Information We Collect • Client Information: Name, company, email, billing details, and contact information • Service Data: Information necessary to configure, deploy, and maintain AI chatbots and automation workflows • Usage Data: Logs, performance metrics, and error reports • Third-Party Data: Information passed through integrations such as messaging platforms, CRMs, or APIs ⸻ 2. How We Use Information We use collected information to: • Deliver and improve our services • Configure and maintain chatbots and automations • Process payments and invoices • Provide support and respond to inquiries • Comply with legal obligations We do not sell or rent your personal information. ⸻ 3. Data Sharing and Disclosure We may share information: • With service providers who assist in hosting, billing, or support • With third-party integrations you authorize (e.g., Slack, CRMs) • To comply with law or legal process • As part of a merger, acquisition, or sale of assets ⸻ 4. Data Security We implement reasonable safeguards to protect data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. ⸻ 5. Data Retention • We retain data as long as necessary to provide services or comply with legal obligations • Data is retained for up to thirty (30) days after termination, after which it may be permanently deleted unless required by law • Clients may request deletion of their data by contacting us ⸻ 6. Client Responsibilities • Clients must ensure they have the legal right to share data with Stratos Automation • Clients must comply with applicable privacy laws for their own customers • Clients must inform their end-users about how data may be processed ⸻ 7. Subprocessors and Third-Party Tools We may process data through third-party providers (e.g., cloud hosting, AI APIs, automation tools). These providers are subject to confidentiality and data protection obligations. ⸻ 8. International Data Transfers If you are outside the U.S., your data may be transferred to and processed in the U.S. By using our services, you consent to such transfers. ⸻ 9. Children’s Privacy Our services are not directed to individuals under 18. We do not knowingly collect data from children. ⸻ 10. Your Rights Depending on your location, you may have rights under privacy laws (such as GDPR or CCPA), including: • Access, correction, or deletion of your data • Opting out of certain data uses • Requesting a copy of your data To exercise these rights, contact us at the email below. ⸻ 11. Changes to This Policy We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last Updated” date. ⸻ 12. Contact Information For privacy questions or requests, contact us at: Stratos Automation LLC Email: legal@stratos-automation.com Mailing Address: 30 N Gould St Ste R, Sheridan, WY 82801 USA