1. Information We Collect • Client Information: Name, company, email, billing details, and contact information • Service Data: Information necessary to configure, deploy, and maintain AI chatbots and automation workflows • Usage Data: Logs, performance metrics, and error reports • Third-Party Data: Information passed through integrations such as messaging platforms, CRMs, or APIs ⸻ 2. How We Use Information We use collected information to: • Deliver and improve our services • Configure and maintain chatbots and automations • Process payments and invoices • Provide support and respond to inquiries • Comply with legal obligations We do not sell or rent your personal information. ⸻ 3. Data Sharing and Disclosure We may share information: • With service providers who assist in hosting, billing, or support • With third-party integrations you authorize (e.g., Slack, CRMs) • To comply with law or legal process • As part of a merger, acquisition, or sale of assets Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages. Additional Disclosures: Affiliates: We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. ⸻ 4. Data Security We implement reasonable safeguards to protect data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. ⸻ 5. Data Retention • We retain data as long as necessary to provide services or comply with legal obligations • Data is retained for up to thirty (30) days after termination, after which it may be permanently deleted unless required by law • Clients may request deletion of their data by contacting us ⸻ 6. Client Responsibilities • Clients must ensure they have the legal right to share data with Stratos Automation • Clients must comply with applicable privacy laws for their own customers • Clients must inform their end-users about how data may be processed ⸻ 7. Subprocessors and Third-Party Tools We may process data through third-party providers (e.g., cloud hosting, AI APIs, automation tools). These providers are subject to confidentiality and data protection obligations. ⸻ 8. International Data Transfers If you are outside the U.S., your data may be transferred to and processed in the U.S. By using our services, you consent to such transfers. ⸻ 9. Children’s Privacy Our services are not directed to individuals under 18. We do not knowingly collect data from children. ⸻ 10. Your Rights Depending on your location, you may have rights under privacy laws (such as GDPR or CCPA), including: • Access, correction, or deletion of your data • Opting out of certain data uses • Requesting a copy of your data To exercise these rights, contact us at the email below. ⸻ 11. Changes to This Policy We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last Updated” date. ⸻ 12. Contact Information For privacy questions or requests, contact us at: Stratos Automation LLC Email: legal@stratos-automation.com Mailing Address: 30 N Gould St Ste R, Sheridan, WY 82801 USA